“We need to be brilliant at the basics when it comes to infrastructure.” – Moses Sanchez
Phoenix Water & Sewer Rates and Charges: Click Here
Infrastructure is the basic physical and organizational structure needed for the operation of a city such as roads, pedestrian and bicycle systems, water supply, sanitary and storm sewers, public transit, airports, railroads, public buildings and facilities, solid waste collection, power supply, and telecommunications.
Phoenix Water and Sewer FAQs Below
Learn about numerous water service-related issues, including how to deal with water leaks, water pressure issues, water emergencies, draining and backwashing your pool.
Household Water Leaks
City of Phoenix Water Services and the Arizona Municipal Water Users Association has created a step-by-step Smart Home Water Guide to help you find leaks that are draining your budget and provide you with tips for efficient home water use.
Click on the Smart Home Water Guide link above.
Pressure Related Issues
Water Pressure in your home or business can vary. Water demand during peak times and during times of little demand is one factor that may result in a slight variation of water pressure. Although the City of Phoenix strives to maintain consistent and adequate water pressure levels, customers may experience a reduction in water pressure when there is construction in the area, including when work is being done on infrastructure to ensure the safe and reliable delivery of water. Phoenix does not regulate the water pressure beyond the meter on the customer’s side. Your water pressure is measured in pounds per square inch (psi). An acceptable pressure range within the City of Phoenix is between 40 and 100 psi. According to the City’s Design Standards Manual for Water and Wastewater, anything within that range is considered acceptable.
Low Water Pressure
Fluctuations in water pressure are normal. Factors such as everyone getting ready for work or school in the morning can result in lower pressures during the early morning hours. If the water pressure is consistently low, it could be indicative of a larger problem with the City’s or the customer’s water system. Issues on the city’s side (from the street to the water meter) are the responsibility of the City and issues after the water meter are the responsibility of the homeowner.
High Water Pressure
Water pressure greater than 80 psi requires action by the home or business owner as it can damage your water pipes and appliances. The city of Phoenix requires that customers install a pressure regulator (pressure reducing valve) on the customer’s side of the water meter to ensure that the water pressure does not exceed 80 psi in the home or business. Private pressure regulators are the responsibility of the homeowner.
Plumbing Tips and Protecting Your Pipes from Freezing Temperatures
While household plumbing is an issue for the homeowner, tenant, or landlord, we thought it would be helpful for our customers to understand their plumbing and how to protect it from freezing temperatures. Learn more about your plumbing and the impact of freezing temperatures.
Automatic Meter Reading (AMR)
The city water meters are read through an electronic device. What this means is, the meter is read using a handheld computer, or a mobile collector located inside trucks, which automatically downloads the meter read to our billing system. The chance for the read to be inaccurate is very insignificant.AMR has virtually eliminated manual meter reads thus reducing billing errors and reducing employee injuries by reducing exposure to insects and other hazards since they no longer have to lift meter box lids to obtain a read. Click here to learn more
Learn about numerous sewer-related issues, such as sewer backups and overflows, dealing with grease in your home’s sewer lines, and what to do if you think cockroaches are coming from the sewer.
Sewer Backups and Overflows
High on the list of experiences, nobody wants to have is a sewer backup or overflow. Fortunately, that experience usually can be avoided by being aware of what causes backups and avoiding those causes. The two primary causes of sewer backups and overflows are grease and roots.
Grease is the most frequent cause of sewer problems. If cooking grease or oil is poured down the drain or flushed down toilets, even when followed by hot water, it eventually cools down, congeals, builds up, and hardens, eventually forming a plugin both the home and the city sewer lines. Over time this situation will create backups and overflows. This unfortunate situation can be avoided if you allow the grease or cooking oil to cool, then dispose of it with the garbage. When the Water Services Department has to contend with sewer backups and overflows in the city sewer lines, there are consequences of both a financial and regulatory nature. So please, Cease the Grease, and help the city keep its sewers free from backups and overflows.
Plant roots are another frequent cause of sewer backups and overflows. The roots of shrubs and trees naturally seek any water source. The roots probe the sewer line seeking any opening, such as a crack or a poorly sealed joint. Once the sewer line is penetrated, the roots form a ball and block the line. The best way to avoid root blockages is not to plant trees and shrubs close to your home’s cleanouts or sewer service line. However, if trees or shrubs already are growing near the line, watch for reductions in flows down the drain. If a reduction in flow occurs, have a plumber check the line and clear the blockage if necessary.
It is important to note that home or property owners are responsible for cleaning and maintaining the sewer line that runs from the house to the connection with the city sewer main in the street or alley. The city, under City Code Section 28-5, will ONLY repair broken service lines within the public right of way. Please help us keep our sewer lines free of roots.
If you witness sewage overflowing from manholes, please call 602-262-6691, between 6 a.m. to 2:30 p.m., Monday through Friday, and after 2:30 p.m., and on weekends or holidays, call 602-261-8000.
The City of Phoenix Water Services Department has about 38,000 manholes painted annually with a latex-based insecticide. The paint is guaranteed to control cockroaches for two years.
By drastically reducing the cockroach population in the sanitary sewer/wastewater collection system, the City’s cockroach control program has had an impact on preventing cockroach infestation on private property as well.
However, the city is ONLY responsible for public sewers. Many people think that because the city treats sewers for cockroaches, that the sewers are the only source of cockroach infestation. The cockroach issue generally starts in dark places, like storage sheds and heavily shaded gardens, and then the cockroaches migrate to the home and hide in the drains of sinks. It is up to individuals to treat their own homes, meter boxes, storage sheds, mailboxes, dog houses, and other areas cockroaches like to hide. Here are some ways to keep your home free of cockroaches:
Don’t leave food uncovered, including pet food.
Pick up clutter.
Piled-up newspapers and boxes give cockroaches a good place to hide.
Pour a little bleach down drains in your kitchen, bathroom, and shower.
Cockroaches don’t like the smell.
Keep drains covered when not in use.
Cockroaches love to hide there.
Keep windows and doors closed or tightly screened to keep out all insects, including cockroaches.
Check boxes for cockroaches before bringing them into your home.
Seal cracks and crevices in the walls and floor to keep out all insects.
Use boric acid, the antiseptic powder used in eyewashes, to control roaches.
A pet-friendly alternative is diatomaceous earth, a fine, white powder.
Both boric acid and diatomaceous earth dries out and kills cockroaches.